Which locations do you ship to?
We ship orders to nearly every country across the globe but transit time will vary from location to location.
*Please note: Due to its large dimensions, the framed canvas print in size **100x140 cm (40x56 inches)** can only be shipped to a limited number of locations within Europe.
Do you offer free shipping options?
Yes! We offer free Basic Shipping on orders over $120 for customers in the EU and USA, with an estimated delivery time of 7–21 business days.
For orders under $120 and for customers outside the EU and USA, shipping costs are calculated at checkout.
We also offer Priority Shipping for EU and USA orders at an additional cost. This option includes faster delivery (3-7 business days after processing), priority handling, and full tracking. You can choose this option during checkout.
How long does it take for an order to arrive once ships?
We typically take 1–2 business days to process and handle your order.
Estimated transit time depends on the shipping method you choose:
Depending on your location, you might receive your items earlier. Please allow extra time during high-demand seasons, as postal delays are beyond our control. Additional factors such as customs, distance, or natural events may also affect delivery times.
Tracking information, including carrier details, is provided with every order.
Every order is insured—if your package does not arrive, you're eligible for a refund or replacement. Please contact info@excitingcities.shop for further assistance.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our shop. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your country, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for the delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
